When you’re a phone company, you not only want to take advantage of all the most advanced features available from the services you sell, you also want to use your own operations to showcase how these services support and improve business practices. For DSCI, deploying the company’s premier offering, iPBX Hosted Communications, was a no-brainer. Sean Dandley, DSCI’s President and CEO, explains, “Our company is very typical of many of the small to medium-sized businesses we work with. We have a sales office in Waltham, MA, an operations center in Manchester, NH and a customer care center in Tilton, NH.  Three locations, but all part of a tightly-knit organization with employees who continuously interact with each other.  With iPBX, we can share a single receptionist, allow extension dialing between sites, even support departments spread across more than one location. Our phone service works the way we want to work. There are literally no limitations to impact our corporate organization or business practices.”

 

James Maloney, DSCI’s VP of Sales, continues, “Our account executives are on the road seeing prospects and customers much more than they are in the office. iPBX is a great tool to keep them connected. With the iPBX  Anywhere feature, they can access their desk phone features from their cell phones. When they make an outgoing call, the caller ID is our corporate name and number. Their cell phone numbers remain private. And, once they go home, they can easily turn off the iPBX Anywhere service, so business calls no longer ring their cell phones, but go directly to their office voice mail.” Calls can also be seamlessly transferred between desk phone and cell phone without hanging up. AEs can begin a call at their desk, run out to a meeting, and continue the call from their cell phone. 

 

Enterprise Toolbar, an iPBX add-on, lets the Account Executives dial contacts and manage calls directly from Outlook, Internet Explorer, or Firefox. And iPBX Fax Messaging routes incoming faxes directly to e-mail as a TIF file.  

 

Strategic use of hunt groups and auto attendants allows DSCI to handle incoming calls quickly and professionally. The DSCI Customer Care group in Tilton uses the iPBX Call Center software to not only manage calls, but also track their response effectiveness. 

 

“iPBX provides so many features that we can literally fulfill the wish list of all our managers. As our iPBX platform continues to evolve and improve, we can roll out new features quite easily to stay current with the latest technology and industry trends. We use iPBX ourselves because we really believe this is not only one of the best services available today, but also the best path to the future,” concludes Rick Girardin, VP of Engineering at DSCI.

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