2013-2014 and beyond
As the Northeast's premier enterprise communications service provider, DSCI has earned the trust of thousands of business customers throughout the region. By managing our customers' mission-critical telecom infrastructure, we free them to focus their efforts where they belong - on running their businesses. DSCI's services combine voice, data, Internet, video, presence, mobility, and collaboration into a tightly integrated hosted communications platform. Our considerable network reach and density, profound knowledge of the local market, and unwavering dedication to Customer Care set us apart from the rest.
With over 30,000 users, more than 10,000 of them added in 2012 alone, DSCI's iPBX platform soon boasted the largest concentration of hosted communications end users in New England. We tirelessly worked to expand and improve the DSCI Hosted Communications Network, along with the services we deliver on it, as part of our never-ending quest to empower our customers with the latest technology. We also expanded into the area of Unified Communications with next-generation tools such as video calling, web conferencing, and unified messaging.
The network build-out we started in 2004 came to fruition in 2005 with the launch of the DSCI Hosted Communications Network, a state-of-the-art carrier-class voice and data network. That same year we also introduced a hosted VoIP (Voice over IP) service, the iPBX Hosted Communications Service, which quickly grew to over 10,000 users. While others floundered during a recessional economy, DSCI continued to grow and thrive. Our customers saw great value in the fact that we provided superior customer service in an industry where incompetence and uncaring providers were commonplace.
DSCI began operations on January 15, 2001 as a fully-registered CLEC (competitive local exchange carrier) in Massachusetts and New Hampshire. DSCI took advantage of a rapidly evolving market, fueled by deregulation, to resell telecom services from other providers. However, it soon became clear that there was no real value in resale - we wanted to personally ensure that our services would always meet our customers' needs and goals. That's why, in 2004, we started building our own network with the goal of supporting both IP-based services and "traditional" voice and data services.
We've come a long way since 2001, but through it all, one thing has remained constant: DSCI's commitment to providing our customers with leading-edge telecommunications solutions backed by highly personalized customer service. We live by the mantra:
Power Communications. Unleash Productivity.