About Us

DSCI Connection – Summer 2016

In This Issue:


DSCI Launches ITx for Office 365

With an enterprise-class combination of hosted email, applications, and data storage, Microsoft Office 365 is one of the many reasons why “the cloud” is changing the way we work. But Office 365 also brings constant changes and updates, which are difficult to manage without an experienced administrator.

ITx-for-Office-365To address this challenge, we’ve added ITx for Office 365 to our suite of ITx Managed IT Services. With ITx for Office 365, our team of Microsoft-certified experts delivers comprehensive technical support for Office 365 platforms, including Exchange, OneDrive, and Office applications.

With ITx for Office 365, DSCI manages ongoing maintenance tasks such as user account changes, OneDrive folder setup, and Exchange configuration. As needed, our team will engage with Microsoft on your behalf to address and resolve technical issues. By taking care of these routine yet time-consuming responsibilities, DSCI frees up your IT team to focus on more pressing matters.

If you’re new to Office 365, DSCI’s Microsoft-certified engineers can also help you to configure the platform, select an appropriate combination of user licenses, and migrate legacy systems and data over to Office 365.

For more details on ITx for Office 365 and DSCI’s ITx Managed IT Services, click here or contact your DSCI Account Executive.


How to Share Your Desktop in UCx

With the new version of UCx that DSCI recently released, it’s easier than ever to share your desktop. Here’s how…

From an active communications window or My Room, click Share Desktop Share Desktop button.

A new window opens so you can select what you want to share. You can share the entire screen (if you have more than one monitor, you’ll select which one to use) or just a selected application.

select what to share

Click on, or hover over, a display or application for a preview of what it would look like when shared. Once you have made your selection, click the Start Sharing button.

And just like that, you’re sharing your desktop!

While sharing your desktop, you’ll see a control widget in the upper right hand corner of your screen which looks like this:

sharing widget

Pause button pauses sharing, and Stop button stops sharing altogether. Select application button brings you back to the window where you select the monitor or application you want to share. And Preview buttongives you a sneak peek of what the other participants are seeing.

P.S. For more helpful tips on how to use UCx and other DSCI services, check out our Support Center!


Video: How to Fight Back the IT Zombies

The zombies are back… and this time, they’re after YOU. They’re taking your IT systems down, stealing your productivity, and turning you into one of THEM.

What’s the cure to this relentless zombie menace? Watch this 2-minute video to find out:


DSCI is Recognized for its Support of Employees in the National Guard

DSCI was recently honored by the New Hampshire Committee for Employer Support of the Guard and Reserve (ESGR) for its ongoing support of National Guard members and reservists in New Hampshire.

In a ceremony held on May 14 at St. Anselm College in Manchester, DSCI received the Above and Beyond Award. ESGR State Committees present this award to recognize employers who provide their National Guard and Reserve employees additional benefits beyond the legal requirements of the Uniformed Services Employment and Reemployment Rights Act (USERRA). DSCI is one of only 886 employers across the nation to receive this honor.

Above and Beyond Award

Adam Czarkowski (center), VP of Service Delivery and Support, accepts the Above and Beyond Award on behalf of DSCI.

In the same ceremony, a DSCI employee was presented with the Patriot Award, which honors an individual manager for his or her direct support of an employee serving in the National Guard or Reserve. Andrew Pitts, Tier-2 Technical Support Supervisor at DSCI, was nominated for this award by Craig Masi, a Specialist with the United States Army Reserve and a Tier-2 Technical Support Specialist at DSCI.

Patriot Award

Andrew Pitts (center) accepts the Patriot Award, accompanied by Craig Masi (right).


Did You Know?

A sleek addition to the Internet of Things

An Olympic athlete was the inspiration for a payment ring, currently in the prototype testing phase, that will let you make credit card purchases with just a wave of the hand. When Visa was developing the device, decathlete Ashton Eaton told them he wanted something that he could forget about wearing; a smart watch is too cumbersome for him. There is truth in Eaton’s statement, even for those of us who aren’t Olympians: if wearable technology is really going to take root, there must be a variety of options that are designed to fit in to the daily life of the wearer. P.S. – If you want to mark your calendar for the 2016 Summer Olympics, it’s taking place August 5-21.

The “Spam King” got canned

Some people are never up to any good. A self-proclaimed “Spam King” was recently sentenced to 2.5 years in prison, and was ordered to pay over $300,000 in restitution, for sending over 27 million spam messages on Facebook. But the Spam King’s spamming ways go far beyond Facebook, encompassing a “career” of over 25 years of spam – going all the way back to the days of junk faxes! It just goes to show that spammers will always evolve with the times, so the methods you use to protect your business must evolve as well.

We want your blood!

First zombies, now vampires?! Well, not this time (but maybe we’ll add a few vampires to our next video). DSCI proudly sponsored an American Red Cross blood drive at our Manchester, NH office on July 20. We have sponsored seven blood drives over the last two years, collecting a total of 113 units of blood overall. Each of those units of blood has helped at least one patient in the case of an illness or emergency.