Most histories start at the beginning. With our story, we’d rather start with the future.
2016 and beyond
After nearly 16 years of independent innovation, DSCI became part of TelePacific in 2016. With this acquisition, both DSCI and TelePacific immediately evolved from regional providers to become the nation’s premier managed services carrier. The restrictions placed by geographic borders and the need to deal with multiple incumbent service providers have been swept away. Our combined company brings leading-edge unified communications, managed IT, connectivity, cloud, and continuity services together in a single provider, all backed with the guaranteed performance that comes from our shared legacy of carrier-grade service quality.
With the launch of our UCx Hosted Unified Communications Service in late 2013, and the 2015 launch of our ITx Managed IT Services, we broadened our horizons beyond voice and data to become a full-fledged managed services provider. The powerful combination of our suite of enterprise-grade unified communications, managed IT, and connectivity services unleashed productivity by streamlining business processes, proactively monitoring essential systems, and helping our customers staying current with rapidly-changing technology.
With over 30,000 users, more than 10,000 of them added in 2012 alone, DSCI’s iPBX platform soon boasted the largest concentration of hosted communications end users in New England. We tirelessly worked to expand and improve the DSCI xNetwork, along with the services we deliver on it, as part of our never-ending quest to empower our customers with the latest technology. We also expanded into the area of Unified Communications with next-generation tools such as video calling, web conferencing, and unified messaging.
DSCI began operations on January 15, 2001 as a fully-registered CLEC (competitive local exchange carrier) in Massachusetts and New Hampshire. DSCI took advantage of a rapidly evolving market, fueled by deregulation, to resell telecom services from other providers. However, it soon became clear that there was no real value in resale – we wanted to personally ensure that our services would always meet our customers’ needs and goals. That’s why, in 2004, we started building the DSCI xNetwork with the goal of supporting both IP-based services and “traditional” voice and data services. In 2005 we introduced a hosted VoIP (Voice over IP) service, the iPBX Hosted Communications Service, which quickly grew to over 10,000 users. Our customers saw great value in the fact that we provided superior customer service in an industry where incompetence and uncaring providers were commonplace.
We’ve come a long way in our relatively short history. Through it all, one thing has remained constant: DSCI’s commitment to providing our customers with leading-edge technical solutions backed by highly personalized customer service. We live by the mantra: