Our Team and Mission
Experience the difference of our highly personalized service.
At DSCI, our commitment to working with our customers as our partners is the philosophy that forms the basis for everything we do. We see your company is unique, and we work hard to provide you with the best Customer Care in the industry.
DSCI has assembled a team of service professionals with the knowledge and commitment to provide unrivaled support for your organization:
The Account Executive is your primary point of contact with DSCI. Your Account Executive will work closely with you to gain a full understanding of your requirements and ensure your ongoing satisfaction, involving key DSCI resources as needed. What's more, your Account Executive will conduct regular account reviews with you to verify that DSCI is performing to your expectations.
Systems Design Specialist
The Systems Design Specialist works with your key decision makers and operational team members to develop a deep and thorough understanding of your business requirements, and designs the best technical solution to meet those needs.
The Project Manager's job is to ensure the smooth, stress-free installation of your services. With the support of DSCI's Project Management team, the Project Manager will walk you through the whole process, answer all your questions, and provide training on your new system.
Customer Care Team
DSCI's ratio of Customer Care staff to customers is many times that of our competitors, ensuring that you'll experience the ultimate in customer service.
Our New Hampshire-based Customer Care team provides 24/7/365 live-answer response for repair issues. For other inquiries and order-related questions, the team is available during the business hours of Monday through Friday, 8:00am to 5:00pm Eastern.
This team is backed by a talented group of engineers, programmers, and administrative staff dedicated to delivering the services and tools to help you power communications and unleash productivity.
By selecting DSCI as your enterprise communications partner, you'll directly benefit from our team's extensive expertise and customer focus.