Our Team and Mission

Experience the difference of our highly personalized service.

At DSCI, our commitment to working with our customers as our partners is the philosophy that forms the basis for everything we do. We see your company is unique, and we work hard to provide you with the best Customer Care in the industry.

DSCI has assembled a team of service professionals with the knowledge and commitment to provide unrivaled support for your organization:

Account Executive

The Account Executive is your primary point of contact with DSCI. Your Account Executive will work closely with you to gain a full understanding of your requirements and ensure your ongoing satisfaction, involving key DSCI resources as needed. What's more, your Account Executive will conduct regular account reviews with you to verify that DSCI is performing to your expectations.

Systems Design Specialist

The Systems Design Specialist works with your key decision makers and operational team members to develop a deep and thorough understanding of your business requirements, and designs the best technical solution to meet those needs.

Project Manager

The Project Manager's job is to ensure the smooth, stress-free installation of your services. With the support of DSCI's Project Management team, the Project Manager will walk you through the whole process, answer all your questions, and provide training on your new phone system.

Customer Care Team

DSCI's ratio of Customer Care staff to customers is many times that of our competitors, ensuring that you'll experience the ultimate in customer service.

Our New Hampshire-based Customer Care team provides 24/7/365 live-answer response for repair issues. For other inquiries and order-related questions, the team is available during the business hours of Monday through Friday, 8:00am to 5:00pm.

• Service Delivery Specialist
  The Service Delivery Specialist works closely with the Project Manager to make sure that your services are configured and installed to your specifications. They will work with your IT staff or vendor to make sure all technical questions are answered.

• Customer Repair Specialist
  The Customer Repair Specialist is your first point of contact when reporting a service issue. They will work with you to get a detailed description of the problem and then provide assistance following established processes and procedures.

• Tier-2 Technical Support Specialists
  If the Customer Repair team cannot resolve your service issue in a timely manner, they will escalate the problem to our Tier-2 Technical Support team. Our Tier-2 Technical Support Specialists have years of industry experience and a high level of technical expertise to resolve your service issue in a timely manner.

• Moves, Adds, Changes (MAC) Provisioners
  The MAC Provisioners work closely with you to process any changes to your services. This group will receive your request to add users or phones, or any other modification to your existing services. The MAC Provisioners are experienced with placing all types of orders, from iPBX and PRI to Resold Carrier services such as POTS lines. Their goal is to process your order accurately and follow up with you to ensure the work is done to your satisfaction.

This team is backed by a talented group of engineers, programmers, and administrative staff dedicated to delivering the services and tools to help you power communications and unleash productivity.

By selecting DSCI as your enterprise communications partner, you'll directly benefit from our team's extensive expertise and customer focus.