Customer Care

Our Team & Mission

Experience the difference of our highly personalized service.

At DSCI, our commitment to working with our customers as our partners is the philosophy that forms the basis for everything we do. We see your company is unique, and we work hard to provide you with the best Customer Care in the industry. DSCI has assembled a team of service professionals with the knowledge and commitment to provide unrivaled support for your organization:

Account Executive

The Account Executive is your primary point of contact with DSCI. Your Account Executive will work closely with you to gain a full understanding of your requirements and ensure your ongoing satisfaction, involving key DSCI resources as needed. What’s more, your Account Executive will conduct regular account reviews with you to verify that DSCI is performing to your expectations.

Customer Care Team

DSCI’s ratio of Customer Care staff to customers is many times that of our competitors, ensuring that you’ll experience the ultimate in customer service. Our New Hampshire-based Customer Care team provides 24/7/365 live-answer response for repair issues. For other inquiries and order-related questions, the team is available during the business hours of Monday through Friday, 8:00am to 5:00pm Eastern.

The Customer Care team is comprised of three groups:

  • Service Delivery – The Service Delivery team is your main contact during the installation process. Your assigned Service Delivery Specialist will work closely with you and your team to make sure that your services are provisioned, ordered, ported, and implemented to your specifications. They will also work with your IT staff or vendor to make sure all technical questions are answered.
  • Repair – The Repair team is available to you 24 hours a day, 7 days a week to help resolve any problems with your DSCI services. They will work with you to get a detailed description of the problem and then provide assistance following established processes and procedures. If the Repair team cannot resolve your service issue in a timely manner, they will escalate the problem to our Tier-2 Technical Support Specialists.
  • Post-Sales Provisioning – The Provisioning team will work closely with you to process any moves, adds, or changes (MACs) to your services after they are installed. This group’s goal is to process your MAC order accurately and follow up with you to ensure the work is done to your satisfaction.

This team is backed by a talented group of engineers, programmers, and administrative staff dedicated to delivering the services and tools to help you unleash productivity.

By selecting DSCI, you’ll directly benefit from our team’s extensive expertise and customer focus.