DSCI Customer Care Repair Line: (877) 344-7441
If you encounter trouble with any of your services, please contact a DSCI Customer Care Specialist to open a trouble ticket. To expedite resolution of your service issue, please have the following information ready:
- Telephone number or circuit ID experiencing service trouble. If a circuit, please provide type of service (i.e., ISDN-PRI, frame relay, etc.).
- A description of the trouble you are experiencing.
- Contact information and access hours for each service location affected.
- Information on any recent power outages or equipment changes.
- If the line or circuit is not down, can it be taken down for testing?
In addition, we recommend that you check your equipment for any alarm lights and contact your equipment vendor in addition to opening a ticket with DSCI.
iPBX Customer Care Provisioning Group: (888) 322-6553
For iPBX Hosted Communications System customers who require assistance with moves, adds, and changes (MACs), a call or e-mail to the Customer Care Provisioning Group should be made during the regular business hours of 8:00 AM – 5:00 PM, Monday – Friday. E-mails can be sent to macorders@dscicorp.com. Please note that MAC requests can take up to 72 hours to complete.
Ask a question
If your question is general in nature, the Account Executive is the best person to call. If necessary, he or she will put you in touch with the DSCI professional best able to respond to your question. For billing questions, call (888) 899-2268. Of course, you can always call DSCI’s main number at (866) 438-3724 or e-mail to info@dscicorp.com. |
