Resources

UCx Client Downloads

NOTE: Use of these clients requires an active UCx user bundle license. If you are not yet a UCx user, contact your DSCI Account Executive or click here to request more information about this service.

Downloads

UCx ScreenshotUCx for Desktop

Windows client, EXE file (Version 21.3.2, 49 MB) (Recommended)
Windows client, MSI file (Version 21.3.2, 50 MB)
Mac client, DMG file (Version 21.3.2, 42 MB)
UCx for Desktop Quick Reference Guide


UCx for Android

Requires UCx Power, UCx Agent Standard, or UCx Agent Premium user bundle
Download client from Google Play Store
UCx for Android Quick Reference Guide


UCx for iPhone

Requires UCx Power, UCx Agent Standard, or UCx Agent Premium user bundle
Download client from iTunes
UCx for iPhone Quick Reference Guide


UCx Integrator

Download UCx Integrator
UCx Integrator User Guide


UCx Outlook Add-In

Download UCx Outlook Add-In
UCx Outlook Add-In User Guide

Release History

Desktop Client

Version 21.3.2 (April 2016)

  • Updated UI appearance
  • Updated Desktop Sharing function

Version 21.2.0 (September 2015)

  • Team Telephony (Busy Lamp Field functionality)
  • Ability to login to Call Center Queues
  • My Room now displays dial-in information
  • Updated UI appearance

Version 20.1.1 (August 2014)

  • Service improvements only; no new features added.

Version 20.1.0 (July 2014)

  • Updated UI appearance, including:
    • Volume control slider added in the main window.
    • Filter icon removed from the main window. Contact sorting/filtering options are now available in the main window’s menu or by right-clicking on the Contacts icon in the main window.
  • Dialpad integrates with the main window instead of opening in a new window.
  • “Always on Top” option added for main window and communications windows.
  • Enhanced functionality on contact cards.

Version 20.0.1 (March 2014)

  • Updated UI appearance, including:
    • Share Desktop icon removed from the main window. The Share Desktop function is still accessible from Call and Chat windows.
    • Anywhere icon added to the call control area of the main window.
  • Call control support added for Plantronics headsets.
  • Added a consultative transfer option (“Attended Transfer”) in addition to the existing blind transfer option (“Transfer Now”).
  • Added Call Park, Call Retrieve, and Call Pull features.
  • Changes to Preferences menu: Changed tab order and added ringing device selection options.

Version 10.1.2 (December 2013)

  • Service improvements only; no new features added.

Version 10.1.1 (November 2013)

  • Initial release.

Mobile Client – Android

Version 21.4.3 (June 2016)

  • Sign in and out of call center queues, and change ACD status
  • Updates for increased application security

Version 21.1.2 (July 2015)

  • Added My Room feature.
  • Bug fixes and feature enhancements.

Version 10.0.6 (December 2013)

  • Initial release.

Mobile Client – iOS

Version 21.5.2 (August 2016)

  • Push notifications for incoming calls and chat messages
  • Sign in and out of call center queues, and change ACD status
  • Enhancements to optimize battery life
  • Other minor UI enhancements and bug fixes

Version 21.2.3 (September 2015)

  • Added My Room feature.
  • Bug fixes and feature enhancements.

Version 10.0.6 (November 2013)

  • Initial release.