Welcome to UCx

Training

To enable your enterprise to fully leverage the UCx Hosted Unified Communications Service, we offer customized web-based training courses.  Following are some examples:

Course Title Duration Items Covered Include
Basic Phone Training 45-60 minutes
  • Setting up Voice Mail
  • No answer greeting, busy greeting, extended absence, and Do Not Disturb
  • Using the the phone
  • Placing and answering calls, using Hold & Resume, managing multiple simultaneous calls
  • Transferring, Conferencing, Forwarding
  • Creating Contacts, Call Lists and Favorites
    Additional Training if Applicable 
  • Call Park and Call Pickup
  • Paging
Administrator Training 30-45 minutes
  • Logging in
  • Navigation within DSCI Web Portal
  • Groups
  • Password resets
  • User changes – name, voice messaging settings, email with WAV file
  • Services – Auto Attendants, Hunt Groups, Hold Music
  • Recording an Auto Attendant greeting
  • Voice Portal
  • Schedules
    Additional Training if Applicable
  • Call Pickup groups
  • Call Center Admin – basics of managing Call Centers
UCx Desktop Client Training 45-60 minutes
  • Installing the client
  • IM/Chat
  • Presence
  • Calling
  • Audio Conferencing
  • Collaboration
  • Settings and Preferences
UCx Premium Desktop/Mobile Client Training 45-60 minutes
  • Desktop Sharing
  • File Sharing
  • UCx mobile client (iOS or Android)
  • UCx Anywhere
  • MobileLink
Advanced User Training* 10-20 minutes per module
  • User version of Web Portal
  • Call Center Agent
  • Meet-Me Conferencing
  • Web Collaboration
  • SmartRecord Administrator
  • Real-Time Applications
  • CRM Integrator
Additional Training if Applicable 15-30 minutes per module
  • Call Center
  • Resources
  • Utilities
  • Reports
Receptionist Training** 45-60 minutes
  • Logging in
  • Setting up workspace
  • Directories, Searching, Favorites
  • BLF
  • Managing inbound calls from the software
  • Managing multiple simultaneous calls
  • Transferring and conferencing calls
  • Ad-hoc dialing
Call Center Supervisor Training 45-60 minutes
  • Logging in
  • Setting up workspace
  • Directories, Searching, Agents, Queues
  • Adding an Agent to a Queue
  • Turning on Monitoring of Agent
  • Queues
  • Moving a call to top of Queue
  • Dashboard and Stats

* Modules added to Basic User Training
** Includes live call coaching and assistance

Your Service Delivery Specialist will review the specific training that is included for your particular installation, and will make arrangements for any additional training you feel would be beneficial.

Training scheduled at out-of-region locations are subject to mileage and/or travel expenses (including, but not limited to, airfare and lodging accommodations).

Next Page: Billing That Makes Sense